Overview : Brief Description

Brief Description
Business Process: 4.2.1.7 Apply Miscellaneous Charges
Process Type: Sub-process
Parent Process: 4.2.1. Collect and Process Meter Reads and Miscellaneous Charges
Sibling Processes: 4.2.1.6 Receive External Charges, 4.2.1.7 Apply Miscellaneous Charges, 4.2.2.4. Manage External Charges and Miscellaneous Charges, 3.3.2.2 Start Non-Premise Based Service
Apply Miscellaneous Charges process takes place whenever Utility Company provides the service that occurs outside of main course of business.
Process starts when Customer requests additional miscellaneous service or the miscellaneous service is provided by Company based on current needs (e.g. tree trimming). An Authorized User creates a billable charge whenever a customer should be levied an ad hoc charge. This charge will be included into the next (one or more) Customer's bill(s) (see sibling process 4.2.2.5 Manage Loan Charges; 4.2.2.4 Manage External Charges and Miscellaneous Charges for details).

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