Detailed Business Process Model Description : Apply Miscellaneous Charges Description : 1.1 Search for Billable Charge Service Agreement for Customer's Account

1.1 Search for Billable Charge Service Agreement for Customer's Account
See Apply Miscellaneous Charges on page 2-2 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: There are few business events that can cause this task to perform. One of them is described in 1.0 Report Service Order Details
The most typical are:
-Customer contacts Utility Company and requests additional miscellaneous services
-Company identifies the needs to provide additional services and , as a result, to apply billable charges
When CSR decides to apply Billable Charges to Customer's Service Agreement after analyzing nature of services, CSR or Authorized User attempts to find available Customer's Billable Charge SA

© 2011 Oracle and/or its affiliates. All Rights Reserved