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Oracle Utilities Customer Care and Billing
Overview
Brief Description
Actors/Roles
Detailed Business Process Model Description
Business Process Diagrams
Apply Miscellaneous Charges Description
1.0 Report Service Order Details
1.1 Search for Billable Charge Service Agreement for Customer's Account
1.2 Refer to 3.3.2.2 Start Non-Premise Based Service
1.3 Initiate new Billable Charge and Request Default Data
1.4 Retrieve Standard BC Details
1.5 Review Standard Pre-populate Details
1.6 Populate Billable Charge Details
1.7 Request to Add Billable Charge
1.8 Add Billable Charge
1.9 Request to Update Billable Charge
2.0 Update Billable Charge
2.1 Request to Cancel Billable Charge
2.2 Update Billable Charge Status to Canceled
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